Privacy Policy

1. Accountability

Job Coach is responsible for personal information under its control. Our Privacy Officer is accountable for our compliance with PIPEDA and can be contacted at [email protected]. We have implemented policies and practices to give effect to PIPEDA's principles, including procedures for receiving and responding to complaints and inquiries.

2. Identifying Purposes

We collect personal information for the following purposes, which we identify before or at the time of collection:

• To create and manage your user account.
• To provide AI-powered career preparation features including mock interviews, resume analysis, career assessments, and coaching chat.
• To process subscription payments and manage billing.
• To personalize your experience and improve our Service.
• To communicate with you about your account, updates, and support requests.
• To comply with legal obligations.
• To detect and prevent fraud and unauthorized access.

3. Consent

We obtain your consent before or at the time we collect, use, or disclose your personal information, except where otherwise permitted or required by law. By creating an account and using the Service, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at [email protected]. Withdrawal of consent may affect our ability to provide the Service to you.

4. Limiting Collection

We collect only the personal information necessary for the identified purposes. This may include:

We do not collect sensitive personal information such as Social Insurance Numbers, health information, or financial account numbers beyond what is required for payment processing.

5. Limiting Use, Disclosure, and Retention

We use and disclose your personal information only for the purposes for which it was collected, except with your consent or as required by law. We do not sell your personal information to third parties.

We may share your information with:

• AI Service Providers: We use AI infrastructure to process your career content and generate responses. These providers are contractually bound to protect your data and use it only to provide services to us.
• Payment Processors: Stripe, Inc. processes payment transactions. Your full payment card details are never stored on our servers.
• Cloud Infrastructure: We use cloud hosting services to store and process data securely.
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority.

We retain personal information only as long as necessary to fulfill the identified purposes or as required by law. When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

6. Accuracy

We take reasonable steps to ensure that personal information is accurate, complete, and up to date for the purposes for which it is used. You can update your account information at any time through your account settings or by contacting us at [email protected].

7. Safeguards

We protect your personal information using security safeguards appropriate to the sensitivity of the information, including encryption in transit (TLS/HTTPS), encrypted storage, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Openness

We make information about our policies and practices relating to the management of personal information readily available. This Privacy Policy is publicly accessible at all times on our website. If you have questions about our privacy practices, please contact our Privacy Officer at [email protected].

9. Individual Access

Upon written request, we will inform you of the existence, use, and disclosure of your personal information and give you access to that information within 30 days, subject to limited exceptions permitted by PIPEDA. You have the right to challenge the accuracy and completeness of your information and have it amended as appropriate. To make an access request, contact us at [email protected].

10. AI Processing and Automated Decision-Making

AI-generated outputs are for informational purposes only and do not constitute binding assessments of your qualifications or employability. We do not use automated decision-making to make legally significant decisions about you. Your career content is processed solely to provide the Service to you and is not used to train AI models without your explicit consent.

11. Cookies and Tracking

We use session cookies necessary for authentication and to maintain your logged-in state. We may use analytics tools to understand how the Service is used in aggregate. We do not use third-party advertising cookies. You can control cookie settings through your browser, but disabling necessary cookies may affect your ability to use the Service.

12. Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States, where our service providers operate. These countries may have different privacy laws than Canada. When transferring data outside Canada, we take steps to ensure that your information receives a comparable level of protection, including through contractual agreements with our service providers.

13. Challenging Compliance

You may challenge our compliance with this Privacy Policy by contacting our Privacy Officer at [email protected]. We will investigate and respond to all complaints. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and, where required by law, by notifying you via email at least 30 days before the changes take effect.

15. Contact Our Privacy Officer